Pacey
Mandatory authentication process at Pacey
That one of the three fields needs to be filled in for an employee to authenticate on "Pacey." The fields mentioned are: Social Security number CPF Tax reference number Passport number For Brazil, it is recommended that the CPF number be used in the ...
Is Pacey accessible internationally?
Yes. Employees can access Pacey even when travelling internationally, as long as they are using their registered mobile number and have an internet connection. There is a "Change Language" option on the main menu or the first security message when ...
Can employees view their current leave balances on Pacey?
This feature is available on the Premier and Master edition. Yes. One of the menu options available to employees when interacting with Pacey is "View leave balance". user will be able to view their balance as well as the corresponding leave ...
Can employees view their profiles across multiple companies using a single cell phone number on Pacey?
This feature is available on all PaySpace editions. Yes. Employees often work with multiple companies leading to multiple active profiles (employee records). For example, contractors managing different projects in various companies. As a result, ...
Pacey | Pacey Message Templates
Overview A Bulk Actions functionality is available, whereby message templates can be uploaded for Pacey. These pre-defined message templates allow users to initiate certain WhatsApp messages to selected employees. Some customers only use Pacey for a ...
Pacey | Pacey Pricing
Overview Pacey is licensed as an additional service, where the license fee is charged per active employee. The module is purchased per legal entity and billing will be according to the number of active employees in the relevant company. Edition This ...
Pacey | Pacey Announcement Feature
Overview To ensure that businesses do not use WhatsApp for randomly spamming its users, WhatsApp does not allow businesses to send out just any arbitrary message to its users. They only allow a “Business Template Message” that they have approved, to ...
How do I configure Pacey to congratulate registered users on their birthdays and work anniversaries?
This feature is available on the Premier & Master edition Pacey will automatically congratulate registered users on their birthdays and work anniversaries.
How do I unblock a user's profile on Pacey?
This feature is available on all PaySpace editions. One of the reasons a user cannot engage with Pacey, may be that they are blocked on the Pacey Dashboard. The system has been enhanced so that customers can unblock the user directly from the Pacey ...
How do I configure Pacey Message Templates to send to employees via Bulk Actions?
This feature is available on the Master edition. To ensure that businesses do not use WhatsApp for randomly spamming its users, WhatsApp does not allow businesses to send out just any arbitrary message to its users. They only allow a “Business ...
How can I increase or decrease the Pacey conversations package per employee per month?
To increase or decrease the Pacey conversation package for an entity, contact our Sales department at suporte@payspace.com.br
How can I notify employees that their payslips are ready on Pacey?
This feature is available on the Premier and Master edition. Customers can configure the system to notify employees that their payslips are readily available on Pacey. Navigate > Bulk Actions Download, complete and upload the MS Excel template sheet. ...
Can the conversations package on Pacey be increased or decreased for a month where needed and then revert back to the standard package?
This feature is available on the Premier and Master edition. No, the conversations can only be increased/decreased on a permanent basis. Note! To change the amount of conversations employees have with Pacey every month for the company, reach out to ...
Will a manager get a WhatsApp notification to approve leave?
This feature is available on the Premier and Master edition. No. WhatsApp does not support the sending of a message to a user that has not initiated a conversation. Any messages from WhatsApp will only be in response of a request from the user. If ...
What are employees able to do on Pacey?
This feature is available on the Premier and Master edition. Employees can do the following on Pacey: Obtain their payslips in PDF or text format Apply for leave Approve inbox items View current leave balance View personal information Download tax ...
Where can I view a list of all employees registered on Pacey?
All employees registered on Pacey are displayed on the Pacey Dashboard. Related FAQ: How does the Pacey Dashboard work?
Which feature is used in replacement of the SMS Payslip feature that was sunsetted?
This feature is available on the Premier and Master edition. Pacey has replaced the SMS Payslip feature, which was sunset on 1 December 2022. It will be the mobile channel for employees to access their payslips going forward. Contact ...
How does the Pacey Dashboard work?
This feature is available on the Premier and Master edition. The Pacey Dashboard allows company level users to view registered users, their conversation counts, and includes an analytical view of the menu options used. Navigate > Reports > Pacey ...
Can employees download their tax certificates from Pacey?
This feature is available on the Premier and Master edition. Yes. One of the menu options available to employees when interacting with Pacey is "View tax certificates".
Do employees have to register for Pacey again if their cellphone number is updated on the system?
Yes. Employees have to register for Pacey again if their cellphone number is updated on the system. Note! If the employee is unable to engage with Pacey Thereafter, send a screenshot to suporte@payspace.com.br for further assistance.
Pacey | Pacey Pricing
Overview Pacey is licensed as an additional service, where the license fee is charged per active employee. The module is purchased per legal entity and billing will be according to the number of active employees in the relevant company. Edition This ...
How can an old Pacey profile, created in a previous company, be removed for an employee to utilise Pacey in their current company?
If an employee had previously registered for Pacey with a different company and is trying to register for Pacey within the current company they will receive an error as per the below. "Sorry! We have detected multiple records with the same cell phone ...
On which payroll edition of PaySpace should I be on to activate the Pacey module?
In order for the Pacey module to be enabled companies need to be on the Premier or Master payroll editions. Contact the Sales department at suporte@payspace.com.br for further assistance.
Is Pacey accessible internationally?
Yes. Employees can access Pacey even when travelling internationally, as long as they are using their registered mobile number and have an internet connection. There is a "Change Language" option on the main menu or the first security message when ...
What features are available on Pacey?
This feature is available on the Premier and Master edition. The following features are available on Pacey: Obtain your payslip in PDF or text format Apply for leave Submit a claim Request tax certificates Approve inbox items View current leave ...
How can employees register for Pacey?
This feature is available on the Premier and Master edition. Employees can register for Pacey using their national ID or Passport number, if the employee is in one of the African countries where the ID number field is not present, the Social Security ...
How do I activate the Pacey module?
Pacey is an additional module that needs to be purchased as an add-on module on the system. Contact the Sales department at suporte@payspace.com.br for further assistance.
How does a conversation on Pacey work?
All conversations on Pacey are measured in 24-hour increments, or "sessions", that start whenever the user sends the first message to Pacey. The user can send as many messages as they like and engage with Pacey as often as required within the 24-hour ...
Why is Pacey not responding?
Pacey will not respond to a user based on the following conditions: The user has entered the incorrect ID or passport number was entered more than 3 times upon registration and the user has been blocked. The employee's number has been changed or has ...
How can employees submit leave applications on Pacey?
This feature is available on all editions Pacey has been enhanced to allow a user to choose if they would like to apply for leave within the WhatsApp chat directly rather than tapping on the link that redirects them to the PaySpace leave application ...
Can employees register for Pacey by themselves?
This feature is available on all editions. Employees can register themselves on Pacey using their national identification number. Pacey will verify their identity by checking that their cellphone number and identification number match the information ...