Payroll Processing
How do I configure the system so that the employees' Notes components are displayed on the PDF payslip?
This feature is available on all Deel Local Payroll powered by payspace payroll editions By default, the components listed under employees' Notes section are not displayed on their ESS Payslips screen or PDF payslip. To display the Notes payslip ...
How do I delete a recurring component from a payslip?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Should a recurring component need to be removed from a payslip for one period, the amount can be overwritten with 0.00 or deleted via the Bulk Actions MS Excel ...
Can I reverse an incorrectly captured tax directive once the run has closed?
Yes. The system has been enhanced to allow an incorrectly captured tax directive to be reversed after the run in which it was captured has been closed. If the directive was captured on a terminated employee's record, create an interim run linked to ...
How do I edit a payslip?
This feature is available on all PaySpace editions. Step 1: Access the Edit Payslip screen and select the "edit" icon against the payslip for the open run. Navigate > Employee > Payroll Processing > Edit Payslip Alternatively, payslips can be ...
How can I override the contribution amounts outlined on the medical aid tables?
This feature is available on all Deel Local Payroll powered by payspace editions To override the contribution amounts outlined on the medical aid tables, edit the Medical Aid component (company contribution/deduction) on the Recurring Payroll ...
Why is the system preventing me from deleting components on the Edit Payslip screen?
This feature is available on all PaySpace editions If the Component is a Recurring Component, this will have to be deleted on the Recurring Payroll Components screen. Navigate > Employee > Payroll Processing > Recurring Payroll Components
How do I change the balance of employees' loan deductions?
This feature is available on all Deel Local Payroll powered by payspace editions The initial balance of an employee's loan deduction can be changed when the component is edited on the Recurring Payroll Components screen. Navigate > Employee > Payroll ...
How do I resolve the following payslip error: Insufficient Funds for UIF?
This feature is available on all PaySpace editions. Use the following guidelines to resolve the payslip error: Insufficient Funds for UIF - Verify if the employee is on a Monthly, Weekly or Fortnightly frequency. Take note that UIF is determined ...
How do I resolve the following payslip error: Negative net pay on payslip - user adjustment advised?
This feature is available on all Deel Local Payroll powered by payspace payroll editions To resolve the following run error, ensure that the totals of the Allowances and Deductions payslip sections have the same value. To do so, insert a negative ...
How do I delete an approved claim on the Claims screen?
This feature is available on the Premier and Master payroll edition. An approved claim cannot be deleted from the front end on the Claims screen. However, the claim component can be zeroed out and deleted on the Edit Payslip screen. Navigate > ...
How do I configure the Commission component so that it is reflected on the payslip without the Basic Pay component present?
This feature is available on all Deel Local Payroll powered by payspace payroll editions To make sure that the Commission component reflects on the payslip without the Basic Pay component present, disable the Pay Package Automatically indicator on ...
How do I add a message on all payslips?
This feature is available on all PaySpace editions. A general payslip message can be defined on the Payslip Message screen. Navigate > Configuration > Payroll > Payslip > Payslip Message Should a payslip message need to be shown on a specific ...
How do I recalculate an employee's profile (payslip)?
This feature is available on all PaySpace editions. To recalculate an employee's profile/payslip, click the edit icon and then the "Save" button of any component on the Edit Payslip screen. Navigate > Employee > Payroll Processing > Edit Payslip
Why is the employee's package not automatically pulling through onto their payslip?
This feature is available on all Deel Local Payroll powered by payspace payroll editions If the employee's "Pay Package Automatically" indicator is disabled on the Pay Rate Details screen, it will not automatically pull through onto their payslip on ...
How do I change the taxable percentage on an employee’s Travel Allowance component?
This feature is available on all PaySpace editions. Should an employee's Travel Allowance component be taxed at 20%, add the Travel Business Usage note component to either their Edit Payslip or Recurring Payroll Components screens and specify at ...
Why is the Opening balance field greyed out on the Loan Deduction component?
This feature is available on all Deel Local Payroll powered by payspace editions The Opening balance field, on a Loan Deduction component, will be greyed out if it was previously added on the Recurring Payroll Components screen. Insert an amount in ...
Where can I view an employee's tax certificates?
This feature is available on all PaySpace editions. An employee's tax certificates and Year to Date (YTD) figures can be viewed and downloaded on the Tax Certificates / Historical Drill Down screen under the Payroll Results section of the employee's ...
How do I resolve the following payslip error: Cannot calculate once off input for an employee that is suspended?
This applies to all PaySpace editions. If an attempt to insert a once-off component onto a suspended employee's payslip, and the "Do Not Allow Any Once Off Input During Suspension Period:" checkbox is enabled on their Suspension screen, the following ...
How do I make a component inactive?
This feature is available on all Deel Local Payroll powered by payspace editions Should a component no longer be in use, it can be edited and made inactive on the Payroll Components screen. Navigate > Config > Payroll > Payroll Config > Payroll ...
How does the system calculate a gross up portion?
This applies to all PaySpace editions. The system calculates gross-ups as follows: 1. Calculate gross-ups after all other components: When calculating the gross-up portion, the system will take into account other taxable income to ensure that the ...
How do I configure the system to automatically add a component to all employees?
This feature is available on all PaySpace editions In order for the system to automatically add a component to employees' Recurring Payroll Components screen, enable the "add component to all employees" extra option when configuring the component on ...
How do I activate the Retroactive function?
This feature is available on the Master payroll edition. The Retroactive Functionality allows you to process backdated payroll changes. When activating a retroactive calculation on the Bulk Actions Screen, the system will automatically calculate the ...
Why is an employee's IRP5 blank when they have a tax record?
This applies to all PaySpace editions. An IRP5 will return blank if the affected employee's effective date on the Pay Rate Details screen is later than their employment date. To resolve this issue, make sure that the effective date on the Pay Rate ...
How do I clear run errors linked to an employee terminated in a previous tax year?
This feature is available on all Deel Local Payroll powered by payspace payroll editions If the terminated employee has payslips linked to the current tax year, delete the payslip/s. Related FAQ How do I delete a payslip? Alternatively, complete and ...
Is there a report that lists all the approved claims an employee submitted?
This feature is available on the Premier and Master editions. A Completed Claims report can be downloaded directly from the "Completed" tab on an employee's Claims screen, by selecting the "download" icon on the right corner of the tab. Navigate > ...
Why does the system not allow the value of an employee's tax paid to go into a negative?
This feature is available on all PaySpace editions. As of March 2022 following changes were been made to the system in respect to negative results of the South African tax calculation - For all frequencies, MTD PAYE will no longer go into a negative ...
How do I ensure that the employee's grade is reflected on the PDF payslip?
This applies to the Premier and Master payroll edition. Once an employee is linked to a grade on their Position screen, it will automatically reflect on their PDF Payslip. If an employees grade is not reflecting on their PDF payslip, ensure that the ...
How do I hide the leave balance section and leave accrual column on the PDF payslip?
This feature is available on all PaySpace editions To hide the leave balance section and leave accrual column on the PDF Payslip, enable the following options on the Hide/Show Payslip Items screen. Navigate > Config > Payroll > Payslip > Hide/Show ...
Why can't I add some components on the Recurring Payroll Components screen?
This applies to all PaySpace editions. Ensure the required component was created/exists on the Payroll Components screen (company level) in the open run, so that it is available on the Recurring Payroll Components screen. Navigate > Configuration > ...
Where can I view an employee's Year To Date totals?
This feature is available on all PaySpace editions. An employee's tax certificates and Year to Date (YTD) figures can be viewed on the Tax Certificates / Historical Drill Down screen under the Payroll Results section of the employee's record. ...
How do I remove a recurring component?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Once Recurring components are linked on employee level, they cannot be deleted on company level. However, they can be made inactive. Payroll Components Step 1: ...
How do I remove a recurring component from being a part of package for an employee without changing it on company level?
This feature is available on all PaySpace editions. A component can be removed from being a part of an employee's package amount by disabling the "In package" checkbox when editing it on the Recurring Payroll Components screen. Navigate > Employee > ...
Can the system combine the tax result values into one gross-up value should more than one gross up be inserted onto a payslip?
This feature is available on all PaySpace editions. Enable the "Summarise the tax result values into one gross up value should more than one gross up be posted." checkbox under the Gross ups section on the Calculation Settings screen. Navigate > ...
What could cause the Basic Pay value to differ from the Employee Package?
This feature is available on all Deel Local Payroll powered by payspace payroll editions An employee's Basic Pay will differ from their Package captured on the Pay Rate Details screen if there are components specified as part of package. Navigate > ...
How do I setup Pay Rate Categories?
This feature is available on Premier and Master editions Pay Rate Categories allow an employee to be linked to a defined pay rate. It can be configured on Pay Rate Categories screen. When adding a new employee or applying an increase, the package ...
How do I add a new Pay Rate record to an employee?
This feature is available on all Deel Local Payroll powered by payspace editions A new Pay Rate record can be added to an Employee on the Pay Rate Details screen or collectively via the Bulk Actions screen. Navigate > Employee > Payroll Processing > ...
If an employee is transferred to a new company during the month, will their salary be prorated accordingly?
This feature is available on all PaySpace editions. Yes. If an employee is transferred from one company to another during the month, their salary will be prorated in each company according to the termination and new employment date. For instance, the ...
Can employee packages be increased by a percentage?
This feature is available on all PaySpace editions. Yes. Employees pay package may be increased as a percentage, either on their individual Pay Rate Details screen or collectively on the Bulk Actions screen. Option 1: Increasing Pay Packages as ...
Where can employees’ Pension Fund Reference Numbers be recorded?
This feature is available on all PaySpace editions. An employee's Pension Fund Reference Number can be recorded on their Recurring Payroll Components screen, in the corresponding employee deduction and employer contribution components. Navigate > ...
Can the Basic Pay component amount be captured in the Package field on the Pay Rate Details screen?
This feature is available on all PaySpace editions. Yes. The Basic Pay amount can be captured in the Package field on an employee's Pay Rate Details screen. Navigate > Employee > Payroll Processing > Pay Rate Details Navigate > Employee > Payroll ...
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