Pacey
Why are employees unable to view their Payslip for the current open period on Pacey?
This feature is available on all PaySpace editions By default, employees are only able to view payslips on Pacey in closed runs. When the "enable payslips to be viewed for an open status:" option is selected, it allows employees to view their ...
Can employees view their profiles across multiple companies using a single cell phone number on Pacey?
This feature is available on all PaySpace editions. Yes. Employees often work with multiple companies leading to multiple active profiles (employee records). For example, contractors managing different projects in various companies. As a result, ...
On which payroll edition of PaySpace should I be on to activate the Pacey module?
In order for the Pacey module to be enabled companies need to be on the Premier or Master payroll editions. Contact the Sales department at sales@payspace.com for further assistance.
How can an old Pacey profile, created in a previous company, be removed for an employee to utilise Pacey in their current company?
If an employee had previously registered for Pacey with a different company and is trying to register for Pacey within the current company they will receive an error as per the below. "Sorry! We have detected multiple records with the same cell phone ...
Will a manager get a WhatsApp notification to approve leave?
This feature is available on the Premier and Master edition. No. WhatsApp does not support the sending of a message to a user that has not initiated a conversation. Any messages from WhatsApp will only be in response of a request from the user. If ...
How can employees register for Pacey?
This feature is available on the Premier and Master edition. Employees can register for Pacey using their national ID or Passport number, if the employee is in one of the African countries where the ID number field is not present, the Social Security ...
How do I activate the Pacey module?
This feature is available on all PaySpace editions Pacey is an optional module available for purchase as an add-on to the system. Contact the Sales Department at sales@payspace.com for further assistance. Important Once the Pacey module is activated, ...
How can I notify employees that their payslips are ready on Pacey?
This feature is available on the Premier and Master edition. Customers can configure the system to notify employees that their payslips are readily available on Pacey. Navigate > Bulk Actions Download, complete and upload the MS Excel template sheet. ...
How do I configure Pacey Message Templates to send to employees via Bulk Actions?
This feature is available on the Master edition. To ensure that businesses do not use WhatsApp for randomly spamming its users, WhatsApp does not allow businesses to send out just any arbitrary message to its users. They only allow a “Business ...
What features are available on Pacey?
This feature is available on all PaySpace editions The following features are available on Pacey: Obtain your payslip in PDF or text format Apply for leave Submit a claim Request tax certificates Approve inbox items View current leave balance View ...
Why is Pacey not responding?
Pacey will not respond to a user based on the following conditions: The user has entered the incorrect ID or passport number was entered more than 3 times upon registration and the user has been blocked. The employee's number has been changed or has ...
How do I unblock a user's profile on Pacey?
This feature is available on all PaySpace editions. One of the reasons a user cannot engage with Pacey, may be that they are blocked on the Pacey Dashboard. The system has been enhanced so that customers can unblock the user directly from the Pacey ...
Pacey | Pacey Announcement Feature
Overview To ensure that businesses do not use WhatsApp for randomly spamming its users, WhatsApp does not allow businesses to send out just any arbitrary message to its users. They only allow a “Business Template Message” that they have approved, to ...
Do employees have to register for Pacey again if their cellphone number is updated on the system?
Yes. Employees have to register for Pacey again if their cellphone number is updated on the system. Note! If the employee is unable to engage with Pacey Thereafter, send a screenshot to support@payspace.com for further assistance.
How do I configure Pacey to congratulate registered users on their birthdays and work anniversaries?
This feature is available on the Premier & Master edition Pacey will only congratulate registered users on their birthdays and work anniversaries, if they have previously engaged with Pacey within the specific month.
Pacey | Pacey Pricing
Overview Pacey is licensed as an additional service, where the license fee is charged per active employee. The module is purchased per legal entity and billing will be according to the number of active employees in the relevant company. Edition This ...
Pacey | Pacey Message Templates
Overview A Bulk Actions functionality is available, whereby message templates can be uploaded for Pacey. These pre-defined message templates allow users to initiate certain WhatsApp messages to selected employees. Some customers only use Pacey for a ...
How can employees submit leave applications on Pacey?
This feature is available on all editions Pacey has been enhanced to allow a user to choose if they would like to apply for leave within the WhatsApp chat directly rather than tapping on the link that redirects them to the PaySpace leave application ...
Is Pacey accessible internationally?
This feature is available on all PaySpace editions Yes. Employees can access Pacey even when travelling internationally, as long as they are using their registered mobile number and have an internet connection. Important There is a "Change Language" ...
Can employees register for Pacey by themselves?
This feature is available on all editions. Employees can register themselves on Pacey using their national identification number. Pacey will verify their identity by checking that their cellphone number and identification number match the information ...
Where can I view a list of all employees registered on Pacey?
All employees registered on Pacey are displayed on the Pacey Dashboard. Related FAQ: How does the Pacey Dashboard work?
Can employees view their current Leave Balances on Pacey?
This feature is available on Premier and Master editions Yes. One of the menu options available to employees when interacting with Pacey is "View leave balance". User can view their balances as well as corresponding leave expiration details.
Can employees download their tax certificates from Pacey?
This feature is available on the Premier and Master edition. Yes. One of the menu options available to employees when interacting with Pacey is "View tax certificates".
How does the Pacey Dashboard work?
This feature is available on the Premier and Master edition. The Pacey Dashboard allows company level users to view registered users, their conversation counts, and includes an analytical view of the menu options used. Navigate > Reports > Pacey ...
Which feature is used in replacement of the SMS Payslip feature that was sunsetted?
This feature is available on the Premier and Master edition. Pacey has replaced the SMS Payslip feature, which was sunset on 1 December 2022. It will be the mobile channel for employees to access their payslips going forward. Contact ...
What are employees able to do on Pacey?
This feature is available on the Premier and Master edition. Employees can do the following on Pacey: Obtain their payslips in PDF or text format Apply for leave Approve inbox items View current leave balance View personal information Download tax ...