General
How Does PaySpace Calculate The Periods Worked On The Employee Tax Drilldown Screen?
A period worked is based on the calendar days in the month. One full period indicates that the employee worked for the entire month. The periods worked will accumulate year-to-date as the months progress, assuming the employee worked during those ...
How do I clear my internet browser's cookies and cache?
Clearing your cookies and cache depends on the browser you're using. Below are general instructions for each browser: Google Chrome: Open Chrome and click on the three-dot menu in the top-right corner. Select "Settings." Scroll down and click on ...
How can I obtain a copy of PaySpace's banking details?
To obtain PaySpace's banking details, contact the Finance department at finance@payspace.com.
Can company level users linked to a Business Partner contact Support directly?
No. Company-level users linked to a Business Partner need to contact the Business Partner. The Business Partner can then, in turn, contact PaySpace Support on their behalf.
Can employee level users contact Support directly?
No, employees have to contact their HR administrators (company level users), who can, in turn, contact PaySpace Support on their behalf.
How can Business Partner level users update their companies' banking details?
Business Partner users do not have the ability to change the company's banking details on the system as they reflect the same bank details of the Business Partner. PaySpace no longer saves individual company bank details if they are listed under a ...
How do I link a company to a Business Partner on PaySpace?
To link a company to a Business Partner, contact the Sales department at sales@payspace.com for further assistance.
How do I activate the Currency Exchange Rates module?
This feature is available on the Master edition. The Currency Exchange Rates module is an add-on module on PaySpace that needs to be purchased separately and is activated by the Sales department Contact sales@payspace.com for further assistance.
How do I update the company's banking details?
This feature is available on all edition. A company's banking details can be updated on the Banking Details screen. Navigate > Configuration > Financial > Banking Details If you are unable to update the banking details, please contact to ...
How can I book training on PaySpace?
To book training on the PaySpace system contact our Training Department at training@payspace.com. Alternatively, you can book training by clicking on your initials on the right-hand corner in the Title bar. Navigate > Title Bar: Initials > How can we ...
How can I obtain a copy of PaySpace's B-BBEE certificate?
To obtain a copy of PaySpace's B-BBEE certificate, contact the Finance department at finance@payspace.com.
Where do I send my proof of payment for my PaySpace subscription?
Send your proof of payment for your PaySpace subscription to finance@payspace.com for further assistance.
How do I upgrade my PaySpace payroll edition?
A company's payroll edition cannot be upgraded from the frontend of the system. Contact sales@payspace.com for further assistance. Related FAQ Where can I compare the different PaySpace payroll editions?
Where can I view a detailed list of new system features?
This feature is available on all PaySpace editions To view new features released on PaySpace select the notification icon. The What's New screen can be accessed by selecting the "bell" icon in the top right corner of the Title bar. The Release Notes ...
How do I access a company's invoices?
A company's billing and payment transaction history can be viewed on the Invoice and Receipts screen. Transaction history will display for every month the company has been registered on the system. All fees payable for companies and frequencies ...
How do I cancel my PaySpace subscription?
To cancel your PaySpace subscription, complete and send the attached form to the Cancellations department at cancellations@payspace.com. Related FAQ How do I deactivate a company?
Where can I compare the different PaySpace payroll editions?
The PaySpace product options can be compared by accessing the following link: Product Comparison. Related FAQ How do I upgrade my PaySpace payroll edition?
General | Image dimensions to customise PaySpace as a Business Partner level user
Business Partner level users can customise the business partner logo and background image on the login page, and on the top collapsed and expanded menu on top navigation bar. The image requirements for each aspect are as follows - The Login Page ...
Why is the system is applying the incorrect exchange rate?
This feature is available on all editions. If the system is applying the incorrect exchange rate, ensure that the Currency Exchange Rates screen is updated accordingly. Navigate > Configuration > Financial > Financial > Currency Exchange Rates ...
Does the system have a feature whereby new employees can receive and sign their contracts electronically?
No. The system does not currently have a feature whereby new employees can receive and sign their contracts electronically. Note! Should you like this feature created and implemented, submit it on the Ideas Portal.
How do I generate a statement of a company's billing and payment transaction history?
This feature is available on all editions. A statement can be configured and generated on the he Invoice and Receipts screen. Navigate > Configuration > Financial > Financial > Invoices and Receipts Note! All direct, manual paying customers will be ...
How do I access a company's billing and payment transaction history?
This feature is available on the Premier and Master edition. A company's billing and payment transaction history can be viewed on the Invoice and Receipts screen. Transaction history will display for every month the company has been registered on the ...
How do I book my company level users to reattend training courses?
Contact training@payspace.com to book your company level users to reattend the required PaySpace training courses. Alternatively, you can book training by clicking on your initials on the right-hand corner in the Title bar. Navigate >Title Bar: ...
Where do I submit system enhancement suggestions?
Business Partner and company level users can submit any system enhancements and/or vote for existing ideas on the Ideas Portal, that can be accessed on the What's New screen or via the menu when clicking on the icon with the users' initials (both in ...
How do I change the language on my PaySpace profile?
This feature is available on all editions. A user's profile language can be changed on Regions tab on the Settings screen when they click on the icon with their initials on the top right-hand corner of the Title Bar. Navigate > Title Bar > Initials ...
Financial | Invoices and Receipts
Overview This article describes how you can access the company’s transaction history as well as generate a statement from the system. How to update the company's banking details are also explored. Edition This feature is available on Lite / Premier ...
General | The Landing Page
Overview The Landing Page displays once you have accessed a company. The Landing Page consists of a Title Bar, Top Menu, Location Menu, Left Menu and the Company Dashboard. Edition This feature is available on all PaySpace editions. The Title Bar The ...
General | General Navigation
Overview In this article accessing and navigating between companies, frequencies and employees from the Landing Page, are explored. Edition This feature is available on all PaySpace editions. The Company Search Screen Once logged onto the system, you ...
General | Single Sign On (SSO)
Overview ISO 27001 is the internationally recognised standard of managing information security in an organisation. Our PaySpace has been assessed and certified as meeting the requirements of ISO 27001 of our Information Security Management System ...
General | Company Onboarding or Termination Notifications
Overview Company Onboarding/Termination Notifications functionality allows you to set up onboarding and termination notifications for a specific organisation unit. This will result in recipients receiving notifications generated by the system when an ...
General | Adding a New Company
The system offers a predefined workflow path that guides users through the process of adding a new company. Step 1: To begin creating a new company, click on the "+ Company" button on the Company Search screen. This will open the Basic Company ...
General | Interfacing with ERS Biometrics
Overview ERS Bio provides a wide variety of biometric hardware to suit the varying industry requirements and working environments. Their cloud modules cater for basic attendance needs, through to advanced time and attendance, leave management, access ...
General | Multi-Factor Authentication (MFA) Setup
Overview ISO 27001 is the internationally recognised standard of managing information security in an organisation. Our payroll software has been assessed and certified as meeting the requirements of ISO 27001 of our Information Security Management ...