General
FNB ACB Import Error: Totals don’t match the sum of employees
This feature is available on all Deel Local Payroll powered by payspace editions Disable Hash Totals in FNB: Ask the client to make the “Hash totaling” option inactive in their FNB banking profile. This is necessary because this specific DLP bank ...
Why am I receiving the error 'currency field is required' when onboarding employees using bulk actions?
This applies to Master edition Example of error: Users will encounter this error if the General Setting below has been unintentionally enabled. Navigate > Config > Basic Settings > Company Settings > General Settings
Why am I receiving an error when attempting to make a project inactive?
This applies to Premier and Master editions Navigate > Config > Payroll > Costing > Project Costing The following error will appear when an inactive date is entered for a project that is still linked to an employee without a specified end date. ...
Why doesn’t the left-hand menu show all the companies a business partner user is linked to?
This feature is available on all Deel Local Payroll powered by payspace editions The left-hand menu only shows companies within the same company group. To access companies outside of this group, the business partner will need to use the Company ...
Are Custom fields available on Standard Reports?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Only Custom Fields added on the Employee Basic Profile screen, will be available for extraction on standard reports. Navigate > Config > Basic Settings > Custom ...
How Do I Enable Pop-Ups When Downloading Reports/Attachments on DLP?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Google Chrome’s pop-up blocker is usually enabled by default. Below are steps to enable pop-ups on your web browser. Open the Chrome browser, click the three ...
How do I configure Shift Types?
This feature is available on Premier and Master editions. Navigate > Config > Basic Settings > Dropdown Management > Shift Types Step 1: Select the add icon. Step 2: Specify a Shift Code and Description. Step 3: Click on the Save button.
What are the requirements for accessing the DLP system?
This feature is available on all Deel Local Payroll powered by payspace payroll editions The DLP system is a fully cloud-native, browser-based payroll and HR platform—there’s no desktop installation required, and the system requirements are minimal: ...
Banking Details | How to setup Employee Bank Detail Indicators
Overview The Employee Bank Detail Indicators option allows employers to manage how employees are included in specific payment runs. This feature provides flexibility in processing payroll by enabling the employer to: Specify which employees should be ...
How can a company migrate from one Business Partner to another?
This applies to all Deel Local Payroll powered by payspace payroll editions The new Business Partner should contact sales@payspace.com for further assistance. They will then contact the existing Business Partner and verify the move and request for ...
How Does PaySpace Calculate The Periods Worked On The Employee Tax Drilldown Screen?
A period worked is based on the calendar days in the month. One full period indicates that the employee worked for the entire month. The periods worked will accumulate year-to-date as the months progress, assuming the employee worked during those ...
How do I clear my internet browser's cookies and cache?
The steps to clear cookies and cache vary depending on the browser in use. General instructions for each browser are provided below: Google Chrome: Open Chrome and click on the three-dot menu in the top-right corner. Select "Settings." Scroll down ...
How can I obtain a copy of PaySpace's banking details?
To obtain PaySpace's banking details, contact the Finance department at finance@payspace.com.
Can company level users linked to a Business Partner contact Support directly?
No. Company-level users linked to a Business Partner need to contact the Business Partner. The Business Partner can then, in turn, contact PaySpace Support on their behalf.
Can employee level users contact Support directly?
No, employees have to contact their HR administrators (company level users), who can, in turn, contact PaySpace Support on their behalf.
How can Business Partner level users update their companies' banking details?
Business Partner users do not have the ability to change the company's banking details on the system as they reflect the same bank details of the Business Partner. PaySpace no longer saves individual company bank details if they are listed under a ...
How do I link a company to a Business Partner on PaySpace?
To link a company to a Business Partner, contact the Sales department at sales@payspace.com for further assistance.
How do I activate the Currency Exchange Rates module?
This feature is available on the Master edition. The Currency Exchange Rates module is an add-on module on PaySpace that needs to be purchased separately and is activated by the Sales department Contact sales@payspace.com for further assistance.
How do I update the company's banking details?
This feature is available on all Deel Local Payroll powered by payspace payroll editions A company's banking details can be updated on the Banking Details screen. Navigate > Config > Financial > Banking Details If you are unable to update the banking ...
How can I book training on DLP?
This feature is available on all Deel Local Payroll powered by payspace payroll editions To book training on the DLP system contact our Training Department at training@payspace.com.
How can I obtain a copy of PaySpace's B-BBEE certificate?
To obtain a copy of PaySpace's B-BBEE certificate, contact the Finance department at finance@payspace.com.
Where do I send my proof of payment for my PaySpace subscription?
Send your proof of payment for your PaySpace subscription to finance@payspace.com for further assistance.
How do I upgrade my DLP payroll edition?
A company's payroll edition cannot be upgraded from the frontend of the system. Contact sales@payspace.com for further assistance. Related FAQ Where can I compare the different PaySpace payroll editions?
Where can I view a detailed list of new system features?
This feature is available on all PaySpace editions To view new features released on PaySpace select the notification icon. The What's New screen can be accessed by selecting the "bell" icon in the top right corner of the Title bar. The Release Notes ...
How do I access a company's invoices?
A company's billing and payment transaction history can be viewed on the Invoice and Receipts screen. Transaction history will display for every month the company has been registered on the system. All fees payable for companies and frequencies ...
How do I cancel my DLP subscription?
This feature is available on all Deel Local Payroll powered by payspace payroll editions To cancel your DLP subscription, complete and send the attached form to the Cancellations department at cancellations@payspace.com.
Where can I compare the different DLP payroll editions?
The PaySpace product options can be compared by accessing the following link: Product Comparison. Related FAQ How do I upgrade my PaySpace payroll edition?
General | Image dimensions to customise PaySpace as a Business Partner level user
Business Partner level users can customise the business partner logo and background image on the login page, and on the top collapsed and expanded menu on top navigation bar. The image requirements for each aspect are as follows - The Login Page ...
Why is the system is applying the incorrect exchange rate?
This feature is available on all editions. If the system is applying the incorrect exchange rate, ensure that the Currency Exchange Rates screen is updated accordingly. Navigate > Configuration > Financial > Financial > Currency Exchange Rates ...
Does the system have a feature whereby new employees can receive and sign their contracts electronically?
No. The system does not currently have a feature whereby new employees can receive and sign their contracts electronically. Note! Should you like this feature created and implemented, submit it on the Ideas Portal.
How do I generate a statement of a company's billing and payment transaction history?
This feature is available on all editions. A statement can be configured and generated on the he Invoice and Receipts screen. Navigate > Configuration > Financial > Financial > Invoices and Receipts Note! All direct, manual paying customers will be ...
How do I access a company's billing and payment transaction history?
This feature is available on the Premier and Master edition. A company's billing and payment transaction history can be viewed on the Invoice and Receipts screen. Transaction history will display for every month the company has been registered on the ...
How do I book my company level users to reattend training courses?
Contact training@payspace.com to book your company level users to reattend the required PaySpace training courses. Alternatively, you can book training by clicking on your initials on the right-hand corner in the Title bar. Navigate >Title Bar: ...
Where do I submit system enhancement suggestions?
Business Partner and company level users can submit any system enhancements and/or vote for existing ideas on the Ideas Portal, that can be accessed on the What's New screen or via the menu when clicking on the icon with the users' initials (both in ...
How do I change the language on my PaySpace profile?
This feature is available on all editions. A user's profile language can be changed on Regions tab on the Settings screen when they click on the icon with their initials on the top right-hand corner of the Title Bar. Navigate > Title Bar > Initials ...
Financial | Invoices and Receipts
Overview This article describes how you can access the company’s transaction history as well as generate a statement from the system. How to update the company's banking details are also explored. Edition This feature is available on Lite / Premier ...
General | The Landing Page
Overview The Landing Page displays once you have accessed a company. The Landing Page consists of a Title Bar, Top Menu, Location Menu, Left Menu and the Company Dashboard. Edition This feature is available on all PaySpace editions. The Title Bar The ...
General | General Navigation
Overview In this article accessing and navigating between companies, frequencies and employees from the Landing Page, are explored. Edition This feature is available on all PaySpace editions. The Company Search Screen Once logged onto the system, you ...
General | Single Sign On (SSO)
Overview ISO 27001 is the internationally recognised standard of managing information security in an organisation. DLP has been assessed and certified as meeting the requirements of ISO 27001 of our Information Security Management System (ISMS). In ...
General | Company Onboarding or Termination Notifications
Overview Company Onboarding/Termination Notifications functionality allows you to set up onboarding and termination notifications for a specific organisation unit. This will result in recipients receiving notifications generated by the system when an ...
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